A 30 year old Third Party Administrator with large technical debt, new and existing staff unfamiliar with industry and applications.  Undocumented processes, procedures and organized to fail with over $1,000,000 on failed development efforts.

Reorganized the teams, developed new processes and production goals, relaunched Atlassian suite of products to support ongoing development and support efforts.  Trained and documented company needs, triaged critical issues first reducing a 100,000 backlog of claims to 0 in 4 months.