Managed integration of Salesforce.com to QAD for pharmaceutical company, brining all relevant data into SFDC for process improvement, new product launches, training and support of a variety of digital marketing efforts. Implementing Wave for visualizations, Boomi for integrations and Marketing Cloud to keep on top of social concerns. Complete 360 view of the customer allowed for identification of overlapping marketing initiatives, eroding product lines sales through cross channel promotions and allowed for the control and stabilization of customer base.
Numerous revenue generating programs built to support new purchasing models, from auto ship to upsell and cross sell opportunities. Assisted in the selection of Cloud VOIP (Dialpad) reducing costs and improving redundancies. Created online community to engage doctors and continuously train staff on uses of product. Developed interactive Budgeting and forecasting tools to ensure visibility to pipeline and risks.