A six year-old 130 employee B2C client was preparing to seek a Series D round. Existing investors and advisors noted that operational technology costs seemed excessive and there seemed to be numerous customer service and sales up-time problems. The CFO started the hunt for a VP of IT to find and solve the business technology expense and up-time issues. His problem was he didn’t know how to find a qualified person. In a inciteful move, he reached out to those same investors and asked if they could help.

One of them suggested he contact vCIO to ensure there were well defined expectations of the new role and help vet applicants. We set up a 60 minute meeting. In the first 30 minutes we were able to determine that the company did not need a VP level technology person. What the company required was a discovery audit of existing systems, solutions to problems, and implementation of those solutions.

30 year old Dental Manufacturer and Laboratory with more than 2000 SKU’s and made to order components. ERP (PRMS) and call center lacks real metrics to assist with process improvement, customer satisfaction and modern communications. IT spend of 750K per year in support and 3 full time developers.

Managed company acquisition and implementation from 1 location 40 employees to global 200+ company with over 10 locations and 14 call centers, including development of class 3 medical device manufacturing location in Costa Rica in 24 months.